Abstract--The Internet provides a universal platform for largescale distribution of information and supports inter-organizational services, system integration, and collaboration. U...
James B. D. Joshi, Zhaohui Kevin Li, Husni Fahmi, ...
Organizations have become increasingly dependent on computing systems to achieve their business goals. The performance of these systems in terms of response times and cost has a m...
M. Qin, R. Lee, Asham El Rayess, Vidar Vetland, Je...
The definition and management of access rules (e.g., to control the access to business documents and business functions) is an important task within any enterprise information sy...
In this paper we depart from a set of simple assumptions regarding the behavior of a pool of customers associated with an enterprise’s contact center. We assume that the pool of...
The emerging Model-Driven Engineering paradigm advocates the use of models as first-class citizens in the software development process, while artifacts such as documentation and so...