This paper explores the relationship between display of feedback (public vs. private) by a computer system and the basis for evaluation (present vs. absent) of that feedback. We e...
In this paper we report an ethnographic study of workarounds--informal temporary practices for handling exceptions to normal workflow--in a hospital environment. Workarounds are a...
Marina Kobayashi, Susan R. Fussell, Yan Xiao, F. J...
Weblogs (or blogs) are frequently updated webpages with posts typically in reverse-chronological order. Blogging is the latest form of online communication to gain widespread popu...
Diane J. Schiano, Bonnie A. Nardi, Michelle Gumbre...
In this study, we investigated people's relationships with AIBO, a robotic pet, through 6,438 spontaneous postings in online AIBO discussion forums. Results showed that AIBO ...
Batya Friedman, Peter H. Kahn Jr., Jennifer Hagman
CARD (Collaborative Analysis of Requirements and Design) is an influential technique for participatory design and participatory analysis that is in use on three continents. This p...