Enterprise systems entail complex organizational interventions. Accurately gauging the impact of any complex information system requires understanding its multidimensionality, and...
When designing questionnaires there is a tradition of including items with both positive and negative wording to minimize acquiescence and extreme response biases. Two disadvantag...
Downstream utility is a critical success factor for usability evaluation methods, in terms of the extent to which they can deliver value. In this paper we argue that field methods...
Developers perform small-scale reuse tasks to save time and to increase the quality of their code, but due to their small scale, the costs of such tasks can quickly outweigh their...