As more firms embrace CRM as a core business strategy, it is getting more important to assess firms’ CRM readiness and performance for diagnosing, guiding, managing, and evaluat...
Main memory latencies have always been a concern for system performance. Given that reads are on the critical path for CPU progress, reads must be prioritized over writes. However...
In this paper, we outline a conceptual framework for linking cyber security provisions to business processes. The framework is presented for use in analyzing the cost and performa...
The paradigm of service-oriented computing (SOC) has emerged as an architectural approach to flexibility and agility, not just in systems development but also in business process ...
: We develop a model to study the impact of changes in price or quality sensitivity on the firm as it introduces multiple generations of a durable product where unit costs are a co...
Guilherme Liberali, Thomas S. Gruca, Walter M. Niq...