Text mining, though still a nascent industry, has been growing quickly along with the awareness of the importance of unstructured data in business analytics, customer retention an...
“Client Services”, “User Services”, “Customer Service”: whatever we call it at our various colleges and universities, it’s not just about fixing hardware and softwar...
We describe the commercial application of agents to the handling of catalogue and stock-control for the selling of books on the internet. The primary characteristic of the target ...
Web services are open, interoperable, easy to integrate and reuse, and are extensively used in many application domains. Research and best practices have produced excellent support...
Leen Lambers, Leonardo Mariani, Hartmut Ehrig, Mau...