826 search results - page 126 / 166 » The Modernization of a Call Center |
CGO
2010
IEEE
14 years 2 months ago
2010
IEEE
This paper presents a finding and a technique on program behavior prediction. The finding is that surprisingly strong statistical correlations exist among the behaviors of diffe...
CHI
2010
ACM
14 years 2 months ago
2010
ACM
Current business conditions have given rise to distributed teams that are mostly collocated except for one remote member. These “hub-and-satellite” teams face the challenge of...
BTW
2009
Springer
14 years 2 months ago
2009
Springer
: Users of front office applications such as call center or customer support applications make millions and millions of decisions each day without analytical support. For example, ...
SSD
2009
Springer
14 years 2 months ago
2009
Springer
A key issue in clustering data, regardless the algorithm used, is the definition of a distance function. In the case of trajectory data, different distance functions have been pro...
INFOCOM
2008
IEEE
14 years 2 months ago
2008
IEEE
Abstract—Routing in wireless networks has been heavily studied in the last decade and numerous routing protocols were proposed in literature. The packets usually follow the short...