— The concept of Remote Procedure Call (RPC) was proposed more than 30 years ago. Although various RPC systems have been studied and implemented, the existing RPC systems lack ma...
—Current data-centers employ admission control mechanism to maintain low response time and high throughput under overloaded scenarios. Existing mechanisms use internal (on the ov...
Motivated by increased concern over energy consumption in modern data centers, we propose a new, distributed computing platform called Nano Data Centers (NaDa). NaDa uses ISP-cont...
Vytautas Valancius, Nikolaos Laoutaris, Laurent Ma...
In the last few years, the call center industry has considerably grown especially the outbound call center area, such as telemarketing. The productivity of the call centers has si...
Paulo J. de Freitas Filho, Geovani Ferreira da Cru...
We propose both robust and data-driven approaches to a fluid model of call centers that incorporates random arrival rates with abandonment to determine staff levels and dynamic ro...