826 search results - page 5 / 166 » The Modernization of a Call Center |
MANSCI
2008
13 years 7 months ago
2008
We study an iterative cutting-plane algorithm on an integer program, for minimizing the staffing costs of a multiskill call center subject to service-level requirements which are e...
APSCC
2007
IEEE
14 years 2 months ago
2007
IEEE
A suitable assignment of agents to handle the workload at a call center is not easy to fulfill because it requires a combinatorial optimization with large solution space and the n...
CP
2005
Springer
14 years 1 months ago
2005
Springer
One of the critical problems in the call center industries is the staffing problem since they must face variable demands and because staff costs represent a major part of the cost...
CIKM
2008
Springer
13 years 9 months ago
2008
Springer
Protecting sensitive information while preserving the shareability and usability of data is becoming increasingly important. In call-centers a lot of customer related sensitive in...
WSC
2008
13 years 10 months ago
2008
Staffing and scheduling optimization in large multiskill call centers is time-consuming, mainly because it requires lengthy simulations to evaluate performance measures and their ...