826 search results - page 61 / 166 » The Modernization of a Call Center |
CORR
2008
Springer
13 years 8 months ago
2008
Springer
A Steiner star for a set P of n points in Rd connects an arbitrary center point to all points of P, while a star connects a point p P to the remaining n-1 points of P. All connec...
CORR
2007
Springer
13 years 8 months ago
2007
Springer
— We study the problem of decentralized sequential change detection with conditionally independent observations. The sensors form a star topology with a central node called fusio...
PE
2006
Springer
13 years 8 months ago
2006
Springer
We consider multi-class blocking systems in which jobs require a single processing step. There are groups of servers that can each serve a different subset of all job classes. The...
TELSYS
2002
13 years 7 months ago
2002
Abstract. Time dependent behavior has an impact on the performance of telecommunication models. Examples include: staffing a call center, pricing the inventory of private line serv...
QUESTA
2007
13 years 7 months ago
2007
Consider a system (e.g. a computer farm or a call center) operating as a M/M/c queue, where c = 1, or 1 < c < ∞, or c = ∞. The system as a whole suffers disastrous break...