Software process improvement is an iterative activity, normally involving measurement, analysis, and change. For most organizations, the existing software process has substantial ...
Shihong Huang, Scott R. Tilley, Michael VanHilst, ...
Knowledge management is an increasingly important source of competitive advantage for organizations. Knowledge is a renewable, re-usable and accumulating asset of value to firms t...
Data Warehouse (DWH) systems allow to analyze business objects relevant to an enterprise organization (e.g., orders or customers). Analysts are interested in the states of these bu...
Configuration and change request management systems offer valuable information for the assessment of process quality characteristics. The definition of appropriate metrics that ad...
Holger Schackmann, Martin Jansen, Christoph Lischk...
Information Dissemination applications are gaining increasing popularity due to dramatic improvements in communications bandwidth and ubiquity. The sheer volume of data available ...