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CIMCA
2005
IEEE
13 years 10 months ago
Customised Customer Support Using a Soft Computing Approach
This paper describes the research and development of a methodology to identify the type of information required by the service advisor (CSA) within customer contact centre (CCC) e...
S. Shah, Rajkumar Roy, Ashutosh Tiwari, Basim Maje...
CIMCA
2008
IEEE
13 years 9 months ago
Portlets-Based Portal for an E-learning Grid
This paper describes a portlet-based portal that provides user interfaces for access a Grid-based elearning platform. E-learning platforms that exploit resources and computing pow...
Felicia Ionescu, Cristina Elena Stoica, Mircea Dea...
GECCO
2007
Springer
217views Optimization» more  GECCO 2007»
13 years 9 months ago
A quantitative analysis of memory requirement and generalization performance for robotic tasks
In autonomous agent systems, memory is an important element to handle agent behaviors appropriately. We present the analysis of memory requirements for robotic tasks including wal...
DaeEun Kim
ECAIW
2008
Springer
13 years 9 months ago
An Autonomous Algorithm for Generating and Merging Clinical Algorithms
Abstract. Procedural knowledge in medicine uses to come expressed as isolated sentences in Clinical Practice Guidelines (CPG) that describe how to act in front of specific health-c...
Francis Real, David Riaño
FOIKS
2008
Springer
13 years 9 months ago
Towards a Fuzzy Logic for Automated Multi-issue Negotiation
Abstract. We present a novel logic-based approach to automate multi-issue bilateral negotiation in e-marketplaces. In such frameworks issues to negotiate on can be multiple, interr...
Azzurra Ragone, Umberto Straccia, Tommaso Di Noia,...