This paper describes the research and development of a methodology to identify the type of information required by the service advisor (CSA) within customer contact centre (CCC) e...
S. Shah, Rajkumar Roy, Ashutosh Tiwari, Basim Maje...
This paper describes a portlet-based portal that provides user interfaces for access a Grid-based elearning platform. E-learning platforms that exploit resources and computing pow...
Felicia Ionescu, Cristina Elena Stoica, Mircea Dea...
In autonomous agent systems, memory is an important element to handle agent behaviors appropriately. We present the analysis of memory requirements for robotic tasks including wal...
Abstract. Procedural knowledge in medicine uses to come expressed as isolated sentences in Clinical Practice Guidelines (CPG) that describe how to act in front of specific health-c...
Abstract. We present a novel logic-based approach to automate multi-issue bilateral negotiation in e-marketplaces. In such frameworks issues to negotiate on can be multiple, interr...
Azzurra Ragone, Umberto Straccia, Tommaso Di Noia,...