The structure of customer communication network provides us a natural way to understand customers’ relationships. Traditional customer relationship management (CRM) methods focu...
‘Today’ messages are short status emails sent daily by members of a project team. We present the results of a field study of the use of ‘today’ messages by six small work ...
VERN is an online collaborative tool that coordinates and distributes the process of finding optimal meeting times across the members of a group. The system combines the underlyin...
The virtual synchrony model for group communication has proven to be a powerful paradigm for building distributed applications. Implementations of virtual synchrony usually requir...
: This paper reports an attempt to move computer-based techniques for supporting the analysis of group cognitive processes and decision-making from being specialist applications to...