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CIKM
2009
Springer
14 years 2 months ago
Group CRM: a new telecom CRM framework from social network perspective
The structure of customer communication network provides us a natural way to understand customers’ relationships. Traditional customer relationship management (CRM) methods focu...
Bin Wu, Qi Ye, Shengqi Yang, Bai Wang
HICSS
2005
IEEE
100views Biometrics» more  HICSS 2005»
14 years 1 months ago
'Today' Messages: Lightweight Support for Small Group Awareness via Email
‘Today’ messages are short status emails sent daily by members of a project team. We present the results of a field study of the use of ‘today’ messages by six small work ...
A. J. Bernheim Brush, Alan Borning
GROUP
2005
ACM
14 years 1 months ago
VERN: facilitating democratic group decision making online
VERN is an online collaborative tool that coordinates and distributes the process of finding optimal meeting times across the members of a group. The system combines the underlyin...
Sarita Yardi, Benjamin Hill, Stephen Chan
JPDC
2000
81views more  JPDC 2000»
13 years 7 months ago
A Dynamic Light-Weight Group Service
The virtual synchrony model for group communication has proven to be a powerful paradigm for building distributed applications. Implementations of virtual synchrony usually requir...
Luís Rodrigues, Katherine Guo, Paulo Ver&ia...
GROUP
1991
ACM
13 years 11 months ago
Extending electronic mail with conceptual modeling to provide group decision support
: This paper reports an attempt to move computer-based techniques for supporting the analysis of group cognitive processes and decision-making from being specialist applications to...
Mildred L. G. Shaw, Brian R. Gaines