With Telecom market reaching saturation in many geographies and revenues from voice calls decreasing, Telecom operators are trying to identify new sources of revenue. For this pur...
In Web services, a framework for the separation of authentication (IdP) and services (SP) has been proposed and actually deployed. In this framework, quality of information provide...
In order to enhance user involvement in financial services, this paper proposes to combine the idea of adaptive personalisation with intelligent virtual agents. To this end, a comp...
—This paper proposes a self-healing approach to handle exceptions in service-based processes and to repair the faulty activities with a model-based approach. In particular, a set...
Gerhard Friedrich, Mariagrazia Fugini, Enrico Muss...
Many authorities have started to use web sites to provide services based on transactions. The guiding vision is often a process portal for citizens that provides access to the cou...