As call centersbecomemorepervasive,the customersseek individualized service and greater attention. The call centers are becoming the contact centers - a one-stop, singleinterfacef...
Customization to specific domains of discourse and/or user requirements is one of the greatest challenges for today’s Information Extraction (IE) systems. While demonstrably eff...
Case-Based Reasoning systems usually retrieve cases using a similarity function based on K-NN or some derivatives. These functions are sensitive to irrelevant or noisy features. We...
Abstract: Traceability is a prerequisite for managing the evolution of (software) systems. Assuring overall traceability of a system development process, i.e., capturing and interr...
As colleges and universities are moving into the realm of providing Internet connections to the residence dormitories (ResNet), the local help desk is becoming the focal point for...