In this paper, we describe a range of audio problems that impact the effectiveness of audio conferences and detail the solutions we have devised to address these problems. We cond...
Nicole Yankelovich, Jonathan Kaplan, Joe Provino, ...
This paper argues that the design of remote help-giving systems should be grounded in articulation work and the methodical ways in which help-givers and help-seekers coordinate th...
Andy Crabtree, Jacki O'Neill, Peter Tolmie, Stefan...
Software development tools primarily focus on supporting the technical work. Yet no matter the tools employed, the process followed, or the size of the team, important aspects of ...
Christine A. Halverson, Jason B. Ellis, Catalina D...
In this paper we describe an emerging form of wikis - wikis of locality – that support physical rather than virtual communities. We draw on our experience as administrators of t...
We present an analysis of privacy attitudes and practices in Instant Messaging based on responses to an online questionnaire. On a 7point Likert scale, the reported concern about ...