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» The evolution and discovery of services science in business ...
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IM
2003
13 years 8 months ago
Generic On-Line Discovery of Quantitative Models for Service Level Management
: Quantitative models are needed for a variety of management tasks, including (a) identification of critical variables to use for health monitoring, (b) anticipating service level...
Yixin Diao, Frank Eskesen, Steve Froehlich, Joseph...
JWSR
2007
114views more  JWSR 2007»
13 years 7 months ago
Development of Distance Measures for Process Mining, Discovery and Integration
: Business processes continue to play an important role in today’s service-oriented enterprise computing systems. Mining, discovering, and integrating process-oriented services h...
Joonsoo Bae, Ling Liu, James Caverlee, Liang-Jie Z...
ESWS
2004
Springer
14 years 26 days ago
Approaches to Semantic Web Services: an Overview and Comparisons
The next Web generation promises to deliver Semantic Web Services (SWS); services that are self-described and amenable to automated discovery, composition and invocation. A prerequ...
Liliana Cabral, John Domingue, Enrico Motta, Terry...
GI
2008
Springer
13 years 8 months ago
Simple Back-end Services for Corporate Semantic Web
In order to be adopted within corporate environments, Semantic Web applications must provide tangible short-/medium-term gains. Although corporate Semantic Web offers enterprises n...
Robert Tolksdorf, Radoslaw Oldakowski, Thomas Hopp...
MANSCI
2008
116views more  MANSCI 2008»
13 years 7 months ago
Call Center Outsourcing: Coordinating Staffing Level and Service Quality
In this paper, we study the contracting issues in an outsourcing supply chain consisting of a user company and a call center that does outsourcing work for the user company. We mo...
Z. Justin Ren, Yong-Pin Zhou