: Quantitative models are needed for a variety of management tasks, including (a) identification of critical variables to use for health monitoring, (b) anticipating service level...
Yixin Diao, Frank Eskesen, Steve Froehlich, Joseph...
: Business processes continue to play an important role in today’s service-oriented enterprise computing systems. Mining, discovering, and integrating process-oriented services h...
Joonsoo Bae, Ling Liu, James Caverlee, Liang-Jie Z...
The next Web generation promises to deliver Semantic Web Services (SWS); services that are self-described and amenable to automated discovery, composition and invocation. A prerequ...
Liliana Cabral, John Domingue, Enrico Motta, Terry...
In order to be adopted within corporate environments, Semantic Web applications must provide tangible short-/medium-term gains. Although corporate Semantic Web offers enterprises n...
Robert Tolksdorf, Radoslaw Oldakowski, Thomas Hopp...
In this paper, we study the contracting issues in an outsourcing supply chain consisting of a user company and a call center that does outsourcing work for the user company. We mo...