Despite being an important channel for end-user assistance, few studies have directly investigated the interactions that occur in modern-day practice of software product support. ...
Parmit K. Chilana, Tovi Grossman, George W. Fitzma...
While virtual worlds have evolved to provide a good medium for social communication, they are very primitive in their social and affective communication design. The social communic...
Mobile phones, with their increasing processing power and memory, are enabling a diversity of tasks. The traditional text entry method using keypad is falling short in numerous way...
Santosh Basapur, Shuang Xu, Mark Ahlenius, Young S...
to extract information at a level of abstraction that is useful to investigators interested in analyzing application usage or evaluating usability. This survey examines computer-ai...
The ground truth labeling of an image dataset is a task that often requires a large amount of human time and labor. We present an infrastructure for distributed human labeling tha...