The ability to use help-resources efficiently is an important skill in any learning environment, whether the student is in a traditional classroom or is using an Intelligent Tutor...
Providing users with help and other documentation is essential for any software targeted at end users. Authoring help and documentation in a platform-independent way is hard, beca...
A study was conducted across multiple open source software online technical help communities. This paper presents the types of discussions that occur, the types of questions asked...
Vandana Singh, Michael B. Twidale, David M. Nichol...
This paper describes a semi-autonomous wheelchair enabled with “HelpStar” that provides a user who is visually impaired with mobility independence. Our “HelpStar” enabled s...
Hajime Uchiyama, Leonidas Deligiannidis, Walter D....
One of the principal problems of online help is the mismatch between the specialized knowledge and technical vocabulary of experts who are providing the help, and the relative na...