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» The macro-structure of use of help
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SIGUCCS
2000
ACM
14 years 1 days ago
Knowledgebase Integration with a 24-hour Help Desk
The University of Pittsburgh's Computing Services and Systems Development organization is focused on the needs of the faculty and student population, totaling nearly 40,000 u...
Jay Graham, Brian K. Hart
ICSE
2005
IEEE-ACM
14 years 7 months ago
Helping users avoid bugs in GUI applications
In this paper, we propose a method to help users avoid bugs in GUI applications. In particular, users would use the application normally and report bugs that they encounter to pre...
Amir Michail, Tao Xie
VL
2006
IEEE
106views Visual Languages» more  VL 2006»
14 years 1 months ago
Relo: Helping Users Manage Context during Interactive Exploratory Visualization of Large Codebases
As software systems grow in size and use more third-party libraries and frameworks, the need for developers to understand unfamiliar large codebases is rapidly increasing. In this...
Vineet Sinha, David R. Karger, Rob Miller
AH
2008
Springer
14 years 2 months ago
Analysing High-Level Help-Seeking Behaviour in ITSs
Abstract. In this paper, we look at initial results of data mining students’ help-seeking behaviour in two ITSs: SQL-Tutor and EER-Tutor. We categorised help given by these tutor...
Moffat Mathews, Tanja Mitrovic, David Thomson
ITS
2010
Springer
155views Multimedia» more  ITS 2010»
14 years 14 days ago
Generating Proactive Feedback to Help Students Stay on Track
In a tutoring system based on an exploratory environment, it is also important to provide direct guidance to students. We endowed iList, our linked list tutor, with the ability to ...
Davide Fossati, Barbara Di Eugenio, Stellan Ohlsso...