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» The micro-structure of use of help
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SIGUCCS
2000
ACM
14 years 13 hour ago
Remedial Help Desk 101 at Florida State University
The User Services division of the Office of Technology Integration is the "safety net" for computer support at Florida State University (FSU). Areas of support include t...
Diana Orrick, Jeff Bauer, Ernest McDuffie
ECTEL
2009
Springer
14 years 2 months ago
How Much Assistance Is Helpful to Students in Discovery Learning?
How much help helps in discovery learning? This question is one instance of the assistance dilemma, an important issue in the learning sciences and educational technology research....
Alexander Borek, Bruce M. McLaren, Michael Karabin...
ITS
2004
Springer
99views Multimedia» more  ITS 2004»
14 years 1 months ago
Promoting Effective Help-Seeking Behavior Through Declarative Instruction
The ability to use help-resources efficiently is an important skill in any learning environment, whether the student is in a traditional classroom or is using an Intelligent Tutor...
Ido Roll, Vincent Aleven, Kenneth R. Koedinger
ERCIMDL
2000
Springer
185views Education» more  ERCIMDL 2000»
13 years 11 months ago
CORC: Helping Libraries Take a Leading Role in the Digital Age
The OCLC Cooperative Online Resource Catalog is helping librarians thrive in the digital age. Librarians are using CORC to select, describe, maintain, and provide guided access to ...
Kay Covert
CIMCA
2005
IEEE
14 years 1 months ago
Augmenting XHTML for Help and Documentation
Providing users with help and other documentation is essential for any software targeted at end users. Authoring help and documentation in a platform-independent way is hard, beca...
Erik Wilde