The User Services division of the Office of Technology Integration is the "safety net" for computer support at Florida State University (FSU). Areas of support include t...
How much help helps in discovery learning? This question is one instance of the assistance dilemma, an important issue in the learning sciences and educational technology research....
Alexander Borek, Bruce M. McLaren, Michael Karabin...
The ability to use help-resources efficiently is an important skill in any learning environment, whether the student is in a traditional classroom or is using an Intelligent Tutor...
The OCLC Cooperative Online Resource Catalog is helping librarians thrive in the digital age. Librarians are using CORC to select, describe, maintain, and provide guided access to ...
Providing users with help and other documentation is essential for any software targeted at end users. Authoring help and documentation in a platform-independent way is hard, beca...