In this paper we address the problem of extracting important (and unimportant) discourse patterns from call center conversations. Call centers provide dialog based calling-in supp...
Anup Chalamalla, Sumit Negi, L. Venkata Subramania...
With the increase in popularity of online review sites comes a corresponding need for tools capable of extracting the information most important to the user from the plain text da...
Social media has become a major source of information for many applications. Numerous techniques have been proposed to analyze network structures and text contents. In this paper,...
Nowadays, industry and governments are faced with an increasing number of varying threats concerning the security of their valuable business processes. Due to the vast damage pote...
During the last ten years the approach to business management has deeply changed, and companies have understood the importance of enforcing achievement of the goals defined by the...