Customer Service Management (CSM) offers a management interface between customer and service provider, which enables customers to individually monitor and control their subscribed...
Web Services have experienced great interest during the last years as they were expected to act as enablers of seamless application-to-application integration both within company ...
- This study explores the diffusion of innovations in health care service organizations. The importance of the diffusion arises from the direct effect of innovations on the quality...
The Modular Information Provider (MIP) has been developed to systematically aggregate multiple sources of information for Grid information services (GIS). MIP undertakes the chall...
Shaowen Wang, Eric Shook, Anand Padmanabhan, Ranso...
The paper presents a case study of a large Canadian law firm with a distinctive information culture that is vigorously implementing an information management strategy. Our finding...
Chun Wei Choo, Colin Furness, Scott Paquette, Herm...