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ISCC
1999
IEEE
121views Communications» more  ISCC 1999»
14 years 2 months ago
Customer Service Management: Towards a Management Information Base for an IP Connectivity Service
Customer Service Management (CSM) offers a management interface between customer and service provider, which enables customers to individually monitor and control their subscribed...
Michael Langer, Stefan Loidl, Michael Nerb
ICDIM
2007
IEEE
13 years 10 months ago
The internet of services: Global industrialization of information intensive services
Web Services have experienced great interest during the last years as they were expected to act as enablers of seamless application-to-application integration both within company ...
Christoph Schroth
HICSS
2008
IEEE
147views Biometrics» more  HICSS 2008»
14 years 4 months ago
Exploring Barriers to Innovation Diffusion in Health Care Service Organizations: An Issue for Effective Integration of Service A
- This study explores the diffusion of innovations in health care service organizations. The importance of the diffusion arises from the direct effect of innovations on the quality...
Tugrul U. Daim, R. Tarcan Tarman, Nuri Basoglu
GCC
2006
Springer
14 years 1 months ago
Developing the Modular Information Provider (MIP) to Support Interoperable Grid Information Services
The Modular Information Provider (MIP) has been developed to systematically aggregate multiple sources of information for Grid information services (GIS). MIP undertakes the chall...
Shaowen Wang, Eric Shook, Anand Padmanabhan, Ranso...
JIS
2006
114views more  JIS 2006»
13 years 9 months ago
Working with information: information management and culture in a professional services organization
The paper presents a case study of a large Canadian law firm with a distinctive information culture that is vigorously implementing an information management strategy. Our finding...
Chun Wei Choo, Colin Furness, Scott Paquette, Herm...