The Web is rapidly moving towards a platform for mass collaboration in content production and consumption. Fresh content on a variety of topics, people, and places is being create...
Yih-Farn Robin Chen, Giuseppe Di Fabbrizio, David ...
We present research leading toward an understanding of the optimal audio-visual representation for illustrating concepts for illiterate and semi-literate users of computers. In ou...
Large-scale text categorization is an important research topic for Web data mining. One of the challenges in large-scale text categorization is how to reduce the amount of human e...
Online forums represent one type of social media that is particularly rich for studying human behavior in information seeking and diffusing. The way users join communities is a re...
IT problem management calls for quick identification of resolvers to reported problems. The efficiency of this process highly depends on ticket routing--transferring problem ticke...
Qihong Shao, Yi Chen, Shu Tao, Xifeng Yan, Nikos A...