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» Towards Computer Understanding of Human Interactions
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CSCW
2006
ACM
14 years 1 months ago
Email overload at work: an analysis of factors associated with email strain
Almost every office worker can relate to feelings of email overload and stress, but in reality the concept of email strain is not well understood. In this paper, we describe a lar...
Laura A. Dabbish, Robert E. Kraut
IUI
2005
ACM
14 years 1 months ago
Metafor: visualizing stories as code
Every program tells a story. Programming, then, is the art of constructing a story about the objects in the program and what they do in various situations. So-called programming l...
Hugo Liu, Henry Lieberman
HAPTICS
2003
IEEE
14 years 1 months ago
Material Discrimination and Thermal Perception
This research is focused on the development of a thermal display and understanding the nature of the thermal cues used to identify objects haptically. The objective of the present...
Lynette A. Jones, Michal Berris
IWQOS
2001
Springer
14 years 4 days ago
Why Value Is Everything: A User-Centered Approach to Internet Quality of Service and Pricing
To create acceptable levels of Quality of Service (QoS), designers need to be able to predict users’ behaviour in response to different levels of QoS. However, predicting behavio...
Anna Bouch, Martina Angela Sasse
IWC
2007
92views more  IWC 2007»
13 years 7 months ago
Consumers, channels and communication: Online and offline communication in service consumption
This paper reports on a study that investigated consumer use of e-services in a multichannel context. To develop a deeper understanding of what makes consumers decide to use the o...
Geke van Dijk, Shailey Minocha, Angus Laing