Almost every office worker can relate to feelings of email overload and stress, but in reality the concept of email strain is not well understood. In this paper, we describe a lar...
Every program tells a story. Programming, then, is the art of constructing a story about the objects in the program and what they do in various situations. So-called programming l...
This research is focused on the development of a thermal display and understanding the nature of the thermal cues used to identify objects haptically. The objective of the present...
To create acceptable levels of Quality of Service (QoS), designers need to be able to predict users’ behaviour in response to different levels of QoS. However, predicting behavio...
This paper reports on a study that investigated consumer use of e-services in a multichannel context. To develop a deeper understanding of what makes consumers decide to use the o...