IT problem management calls for quick identification of resolvers to reported problems. The efficiency of this process highly depends on ticket routing--transferring problem ticke...
Qihong Shao, Yi Chen, Shu Tao, Xifeng Yan, Nikos A...
Mobile software applications have to meet new requirements directly arising from mobility issues. To address these requirements at an early stage in development, an architecture d...
A sensor network consists of sensing devices which may exchange data through wireless communication. A particular feature of sensor networks is that they are highly energy constrai...
Luca Becchetti, Peter Korteweg, Alberto Marchetti-...
Complex distributed Internet services form the basis not only of e-commerce but increasingly of mission-critical networkbased applications. What is new is that the workload and in...