Today people typically read and annotate printed documents even if they are obtained from electronic sources like digital libraries. If there is a reason for them to share these p...
Large-scale text categorization is an important research topic for Web data mining. One of the challenges in large-scale text categorization is how to reduce the amount of human e...
In this paper we depart from a set of simple assumptions regarding the behavior of a pool of customers associated with an enterprise’s contact center. We assume that the pool of...
Evaluating the usability of an application is a crucial activity in systems development projects. It is often done collaboratively, involving groups of current or future users, us...
Gert-Jan de Vreede, Ann L. Fruhling, Anita Chakrap...
In recent years, gossip-based algorithms have gained prominence as a methodology for designing robust and scalable communication schemes in large distributed systems. The premise ...