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» Towards increased expressiveness in service level agreements
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AICT
2005
IEEE
146views Communications» more  AICT 2005»
14 years 2 months ago
A Framework for Service Quality Assurance Using Event Correlation Techniques
Due to the increasing use of service level agreements for the provisioning of IT services, providers have to ensure that the guarantees for the quality of their offered services, ...
Andreas Hanemann, Martin Sailer
DSS
2008
130views more  DSS 2008»
13 years 8 months ago
Knowledge representation concepts for automated SLA management
Outsourcing of complex IT infrastructure to IT service providers has increased substantially during the past years. IT service providers must be able to fulfil their service-qualit...
Adrian Paschke, Martin Bichler
BPM
2007
Springer
152views Business» more  BPM 2007»
14 years 2 months ago
Towards Dynamic Matching of Business-Level Protocols in Adaptive Service Compositions
In a service composition, it is necessary to ensure that the behaviour of a constituent service is consistent with the requirements of the composition. In an adaptive service compo...
Alan W. Colman, Linh Duy Pham, Jun Han, Jean-Guy S...
CONEXT
2008
ACM
13 years 10 months ago
Packet doppler: network monitoring using packet shift detection
Due to recent large-scale deployments of delay and losssensitive applications, there are increasingly stringent demands on the monitoring of service level agreement metrics. Altho...
Tongqing Qiu, Jian Ni, Hao Wang, Nan Hua, Yang Ric...
NETWORK
2007
145views more  NETWORK 2007»
13 years 8 months ago
Analysis of Shared Memory Priority Queues with Two Discard Levels
— Two rate SLAs become increasingly popular in today’s Internet, allowing a customer to save money by paying one price for committed traffic and a much lower price for additio...
Shlomi Bergida, Yuval Shavitt