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Towards mature IT services
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ACJ
2006
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Towards a Process for Web Services Security
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Carlos Gutiérrez, Eduardo Fernández-...
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ECEASST
2008
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Towards Self-evolving Context-aware Services
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EJIS
2008
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The moderating role of customer-technology contact on attitude towards technology-based services
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COMPUTER
2007
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Steps Toward a Science of Service Systems
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CONCURRENCY
2007
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Towards increased expressiveness in service level agreements
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Viktor Yarmolenko, Rizos Sakellariou
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