The convergence of various multimedia communications that includes voice, video and data presents many opportunities for enabling unified communication but paradoxically leads to ...
Paola Boettner, Mansi Gupta, Yali Wu, Andrew A. Al...
Abstract—The pervasiveness of complex communication services and the need for end-users to play a greater role in developing communication services have resulted in the creation ...
Yingbo Wang, Yali Wu, Andrew A. Allen, Barbara Esp...
Work allocation planning is a vital and notoriously difficult task in areas characterised by large work forces, contiguous and sometimes overlapping shifts, regulatory and corpora...