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SIGUCCS
2000
ACM
13 years 11 months ago
Training... A Key to Better Help Desk Consultants
The quality of student consultants and their development through training and education are major factors in determining long-term effectiveness of university Help Desk. To hire a...
Anna Maria Perez, Andrea J. Moore
BPM
2008
Springer
161views Business» more  BPM 2008»
13 years 9 months ago
BESERIAL: Behavioural Service Interface Analyser
In a service-oriented architecture, software services interact by means of message exchanges that follow certain patterns documented in the form of behavioural interfaces. As any s...
Ali Aït-Bachir, Marlon Dumas, Marie-Christine...
EUNIS
2001
13 years 8 months ago
The influence of the Information System on administrative processes at the University of Latvia
: The goal of this paper is to describe how the development, implementation, and deployment of Information System of University of Latvia changed the life of the University and fac...
Janis Stonis, Laila Niedrite, Aivars Niedritis
JODL
2000
194views more  JODL 2000»
13 years 7 months ago
An open electronic marketplace through agent-based workflows: MOPPET
We propose an electronic marketplace architecture, called MOPPET, where the commerce processes in the marketplace are modeled as adaptable agent-based workflows. The higher level ...
Sena Nural Arpinar, Asuman Dogac, Nesime Tatbul
GI
2009
Springer
13 years 5 months ago
A BPMN Case Study: Paper Review and Submission System
: We explore the expressiveness of the BPMN workflow modelling language by applying it to MuCoMS, a paper submission system. This well known application domain is a suitable exampl...
Markus Kirchberg, Ove Sörensen, Bernhard Thal...