Due to recent large-scale deployments of delay and losssensitive applications, there are increasingly stringent demands on the monitoring of service level agreement metrics. Altho...
Tongqing Qiu, Jian Ni, Hao Wang, Nan Hua, Yang Ric...
— Two rate SLAs become increasingly popular in today’s Internet, allowing a customer to save money by paying one price for committed traffic and a much lower price for additio...
Service-level agreements (SLA) definition and monitoring are open issues within the IT Service Management (ITSM) domain. Our main goals are to propose a model-based approach to IT ...
: The ongoing trend towards a global services economy creates considerable market opportunities and challenges for providers of Software-as-aService (SaaS). For meeting customer ex...
In today’s complex and highly dynamic computing environments, systems/services have to be constantly adjusted to meet Service Level Agreements (SLAs) and to improve resource uti...
Yuan Chen, Subu Iyer, Xue Liu, Dejan S. Milojicic,...