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» Transactional Service Level Agreement
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FMICS
2006
Springer
13 years 11 months ago
Evaluating Quality of Service for Service Level Agreements
Abstract. Quantitative analysis of quality-of-service metrics is an important tool in early evaluation of service provision. This analysis depends on being able to estimate the ave...
Allan Clark, Stephen Gilmore
ICSOC
2009
Springer
13 years 5 months ago
Runtime Prediction of Service Level Agreement Violations for Composite Services
Philipp Leitner, Branimir Wetzstein, Florian Rosen...
DAIS
2007
13 years 9 months ago
Service Level Agreement Management in Federated Virtual Organizations
The present emergence of loosely-coupled, inter-enterprise collaboration, i.e., virtual organizations calls for new kind of middleware: generic, common facilities for managing cont...
Tuomas Nurmela, Lea Kutvonen
ICSEA
2009
IEEE
13 years 5 months ago
Integrating IT Service Management within the Enterprise Architecture
-- Published work in the IT services area is generally centered on the description of management best practices or specific technological issues. There is a lack of empirical studi...
Anacleto Correia, Fernando Brito e Abreu
FIS
2010
13 years 5 months ago
Managing On-Demand Business Applications with Hierarchical Service Level Agreements
Business applications are facing an increasing demand for being delivered as on-demand services. Service Level Agreements (SLAs) are a common way for specifying the exact condition...
Wolfgang Theilmann, Ulrich Winkler, Jens Happe, Il...