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Publication
198views
13 years 10 months ago
Real time policy based management of workflows for SLA Adherence
The need for service providers to offer SLAs to gain consumers confidence has become increasingly apparent. Our work focuses on providers who manage the execution of long-running d...
Daniel Spaven, Madhavi Rani, Sumit Kumar Bose, Mik...
ICDM
2010
IEEE
96views Data Mining» more  ICDM 2010»
13 years 5 months ago
Domain-Driven Data Mining for IT Infrastructure Support
Abstract--Support analytics (i.e., statistical analysis, modeling and mining of customer/operations support tickets data) is important in service industries. In this paper, we adop...
Girish Keshav Palshikar, Harrick M. Vin, Mohammed ...
SOCA
2010
IEEE
13 years 5 months ago
Supporting the evolution of model-driven service-oriented systems: A case study on QoS-aware process-driven SOAs
Process-driven service-oriented architectures (SOA) need to cope with constant changing requirements of various compliance requirements, such as quality of service (QoS) constraint...
Ernst Oberortner, Uwe Zdun, Schahram Dustdar, Agni...
HICSS
2002
IEEE
121views Biometrics» more  HICSS 2002»
14 years 16 days ago
Internet Banking: A Customer-Centric Perspective
Many financial institutions are actively developing new electronic banking products for their retail customers. These efforts are can succeed only if their managers focus the prom...
Don Sciglimpaglia, David Ely
RTCSA
2007
IEEE
14 years 1 months ago
Virtual Full Replication by Adaptive Segmentation
We propose Virtual Full Replication by Adaptive segmentation (ViFuR-A), and evaluate its ability to maintain scalability in a replicated real-time database. With full replication ...
Gunnar Mathiason, Sten F. Andler, Sang Hyuk Son