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ICMB
2005
IEEE
128views Business» more  ICMB 2005»
14 years 1 months ago
Mobile Customer Relationship Management: An Explorative Investigation of the Italian Consumer Market
Mobile Customer Relationship Management (CRM) services seem to have all the characteristics commonly associated to successful mobile services and have accordingly been predicted a...
Giovanni Camponovo, Yves Pigneur, Andrea Rangone, ...
BIS
2008
130views Business» more  BIS 2008»
13 years 9 months ago
Employee Competencies for Business Process Management
Business process management (BPM) is an approach which empowers companies to react flexibly to new market situations. The main goal of BPM is to improve efficiency and effectivenes...
Stefan Eicker, Jessica Kochbeck, Peter M. Schuler
CE
2008
160views more  CE 2008»
13 years 8 months ago
Data mining in course management systems: Moodle case study and tutorial
Educational data mining is an emerging discipline, concerned with developing methods for exploring the unique types of data that come from the educational context. This work is a ...
Cristóbal Romero, Sebastián Ventura,...
INFSOF
2007
114views more  INFSOF 2007»
13 years 8 months ago
Managing the business of software product line: An empirical investigation of key business factors
Business has been highlighted as a one of the critical dimensions of software product line engineering. This paper’s main contribution is to increase the understanding of the in...
Faheem Ahmed, Luiz Fernando Capretz
BPM
2009
Springer
157views Business» more  BPM 2009»
14 years 2 months ago
An Evaluation Framework for Business Process Management Products
The number of BPM products available has increased substantially in the last years, so that choosing among these products became a difficult task for potential BPM users. This pape...
Stefan R. Koster, Maria-Eugenia Iacob, Luís...