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» Trust building with explanation interfaces
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IUI
2006
ACM
14 years 5 months ago
Trust building with explanation interfaces
Based on our recent work on the development of a trust model for recommender agents and a qualitative survey, we explore the potential of building users’ trust with explanation ...
Pearl Pu, Li Chen
PST
2004
14 years 17 days ago
Building Online Trust through Socially Rich Web Interfaces
This paper investigates how human warmth and sociability (social presence) can be integrated through the Web interface to positively impact online trust. An empirical study was und...
Milena M. Head, Khaled Hassanein
ICCBR
2007
Springer
14 years 5 months ago
Explanations and Case-Based Reasoning in Ambient Intelligent Systems
Interacting with intelligent systems in general and ambient intelligent systems in particular, requires that these systems have the ability to build a trust relationship with the u...
Jörg Cassens, Anders Kofod-Petersen
CHI
2009
ACM
14 years 11 months ago
Why and why not explanations improve the intelligibility of context-aware intelligent systems
Context-aware intelligent systems employ implicit inputs, and make decisions based on complex rules and machine learning models that are rarely clear to users. Such lack of system...
Brian Y. Lim, Anind K. Dey, Daniel Avrahami
AAAI
1990
14 years 10 days ago
Pointing: A Way Toward Explanation Dialogue
Explanation requires a dialogue. Users must be allowed to ask questions about previously given explanations. However, building an interface that allows users to ask follow-up ques...
Johanna D. Moore, William R. Swartout