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» Understanding Data-Driven Decision Support Systems
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DSOM
2008
Springer
13 years 9 months ago
SYMIAN: A Simulation Tool for the Optimization of the IT Incident Management Process
Incident Management is the process through which IT support organizations manage to restore normal service operation after a service disruption. The complexity of IT support organi...
Claudio Bartolini, Cesare Stefanelli, Mauro Torton...
OSDI
2000
ACM
13 years 8 months ago
Latency Management in Storage Systems
Storage Latency Estimation Descriptors, or SLEDs, are an API that allow applications to understand and take advantage of the dynamic state of a storage system. By accessing data i...
Rodney Van Meter, Minxi Gao
WECWIS
2005
IEEE
130views ECommerce» more  WECWIS 2005»
14 years 1 months ago
Future Research Challenges in Business Agility - Time, Control and Information Systems
Today organizations face increasingly dynamic and competitive environments. Business agility aims to address these challenges. In this contribution, we aim to increase understandi...
Markus Strohmaier, Herwig Rollett
ICIS
2000
13 years 8 months ago
Managing customer turnover in online services: a systems thinking approach
Even as they enjoy impressive growth, one of the major challenges facing providers of online services is a high rate of customer turnover. It has adverse impacts on business perfo...
Amitava Dutta
EGICE
2006
13 years 11 months ago
Combining Two Data Mining Methods for System Identification
System identification is an abductive task which is affected by several kinds of modeling assumptions and measurement errors. Therefore, instead of optimizing values of parameters ...
Sandro Saitta, Benny Raphael, Ian F. C. Smith