Incident Management is the process through which IT support organizations manage to restore normal service operation after a service disruption. The complexity of IT support organi...
Storage Latency Estimation Descriptors, or SLEDs, are an API that allow applications to understand and take advantage of the dynamic state of a storage system. By accessing data i...
Today organizations face increasingly dynamic and competitive environments. Business agility aims to address these challenges. In this contribution, we aim to increase understandi...
Even as they enjoy impressive growth, one of the major challenges facing providers of online services is a high rate of customer turnover. It has adverse impacts on business perfo...
System identification is an abductive task which is affected by several kinds of modeling assumptions and measurement errors. Therefore, instead of optimizing values of parameters ...