The Open Video Project is an on-going effort to develop an open source digital video collection that can be used by the research community and ultimately serve an even broader aud...
Gary Geisler, Gary Marchionini, Barbara M. Wildemu...
Personalized Web search takes advantage of information about an individual to identify the most relevant results for that person. A challenge for personalization lies in collectin...
Today’s Web browsers allow users to open links in new windows or tabs. This action, which we call ‘branching’, is sometimes performed on search results when the user plans t...
We are experiencing a new Social Web, where people share, communicate, commiserate, and conflict with each other. As evidenced by systems like Wikipedia, twitter, and delicious.co...
Despite being an important channel for end-user assistance, few studies have directly investigated the interactions that occur in modern-day practice of software product support. ...
Parmit K. Chilana, Tovi Grossman, George W. Fitzma...