In this paper we report an ethnographic study of workarounds--informal temporary practices for handling exceptions to normal workflow--in a hospital environment. Workarounds are a...
Marina Kobayashi, Susan R. Fussell, Yan Xiao, F. J...
Weblogs (or blogs) are frequently updated webpages with posts typically in reverse-chronological order. Blogging is the latest form of online communication to gain widespread popu...
Diane J. Schiano, Bonnie A. Nardi, Michelle Gumbre...
Understanding the relation between usability measures seems crucial to deepen our conception of usability and to select the right measures for usability studies. We present a meta...
The Open Video Project is an on-going effort to develop an open source digital video collection that can be used by the research community and ultimately serve an even broader aud...
Gary Geisler, Gary Marchionini, Barbara M. Wildemu...
End users are often frustrated by unexpected problems while using networked software, leading to frustrated calls to the help desk seeking solutions. However, trying to locate the...
Krist Wongsuphasawat, Pornpat Artornsombudh, Bao N...