We describe results from Web search log studies aimed at elucidating user behaviors associated with queries and destination URLs that appear with different frequencies. We note th...
Doug Downey, Susan T. Dumais, Daniel J. Liebling, ...
An improved understanding of the relationship between search intent, result quality, and searcher behavior is crucial for improving the effectiveness of web search. While recent p...
—In recent years, there has been a move toward supporting the human element of Web search beyond a simple query box and a ranked list of search results. In this paper, we present...
Search engine switching is the voluntary transition between Web search engines. Engine switching can occur for a number of reasons, including user dissatisfaction with search resu...
Qi Guo, Ryen W. White, Yunqiao Zhang, Blake Anders...
People using consumer software applications typically do not use technical jargon when querying an online database of help topics. Rather, they attempt to communicate their goals ...