This paper proposes an approach for evaluating the relationship with a customer, leading to the creation of a Customer Intimacy Grade (CIG), across multiple levels of granularity: ...
This paper presents an exploratory study of Information Systems (IS) competencies of business managers in Europe. Following resource-based theory and a knowledge-based view of IS ...
Technology to support knowledge transfer and cooperative inquiry must offer its users the ability to effectively interpret knowledge structures produced by collaborators. Communic...
: The development and deployment of interconnected networks is being increasingly limited by their complexity and the concomitant cost of managing the operational network. Autonomi...
David Lewis, Declan O'Sullivan, Ruaidhri Power, Jo...
In this paper we propose an integrated knowledge management system in which terminology-based knowledge acquisition, knowledge integration, and XML-based knowledge retrieval are c...