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ICEXSS
2010
14 years 9 months ago
Towards a Model for Measuring Customer Intimacy in B2B Services
This paper proposes an approach for evaluating the relationship with a customer, leading to the creation of a Customer Intimacy Grade (CIG), across multiple levels of granularity: ...
François Habryn, Benjamin Blau, Gerhard Sat...
ECIS
2004
15 years 4 months ago
What should the business know about information systems?
This paper presents an exploratory study of Information Systems (IS) competencies of business managers in Europe. Following resource-based theory and a knowledge-based view of IS ...
Salvador Aragon, Ryan R. Peterson
129
Voted
HICSS
2007
IEEE
164views Biometrics» more  HICSS 2007»
15 years 9 months ago
Supporting Knowledge Transfer through Decomposable Reasoning Artifacts
Technology to support knowledge transfer and cooperative inquiry must offer its users the ability to effectively interpret knowledge structures produced by collaborators. Communic...
William Pike, Richard May, Alan Turner
WAC
2005
Springer
121views Communications» more  WAC 2005»
15 years 8 months ago
Semantic Interoperability for an Autonomic Knowledge Delivery Service
: The development and deployment of interconnected networks is being increasingly limited by their complexity and the concomitant cost of managing the operational network. Autonomi...
David Lewis, Declan O'Sullivan, Ruaidhri Power, Jo...
103
Voted
COLING
2002
15 years 2 months ago
A Methodology for Terminology-based Knowledge Acquisition and Integration
In this paper we propose an integrated knowledge management system in which terminology-based knowledge acquisition, knowledge integration, and XML-based knowledge retrieval are c...
Hideki Mima, Sophia Ananiadou, Goran Nenadic, Jun-...