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ECIS
2003
13 years 11 months ago
An empirical investigation of intelligent agents for e-business customer relationship management: a knowledge management perspec
: Using a knowledge management perspective, this paper investigates new and efficient ways of applying intelligent agents to e-business customer relationship management. Intelligen...
Weiquan Wang, Izak Benbasat
HICSS
2005
IEEE
133views Biometrics» more  HICSS 2005»
14 years 3 months ago
Strategic Integration: A Knowledge Management Approach to Crisis Management
Every day, businesses are threatened by crises that could have been prevented or their impact lessened if only knowledge of causal and influencing factors were known and better ma...
Wei-Tsong Wang, Salvatore Belardo
ICSOC
2009
Springer
13 years 7 months ago
Future Research Topics in Enterprise Architecture Management - A Knowledge Management Perspective
Identifying, gathering, and maintaining information on the current, planned, and target states of the architecture of an enterprise is one major challenge of enterprise architectur...
Sabine Buckl, Florian Matthes, Christian M. Schwed...
JIIS
2007
92views more  JIIS 2007»
13 years 9 months ago
Information ecology: open system environment for data, memories, and knowing
An information ecology provides a conceptual framework to consider data, the creation of knowledge, and the flow of information within a multidimensional context. This paper, repor...
Karen S. Baker, Geoffrey C. Bowker
ADVIS
2006
Springer
14 years 3 months ago
Integrated Expert Management Knowledge on OSI Network Management Objects
Abstract. The management of modern telecommunications networks must satisfy ever-increasing operational demands. We propose a study for the improvement of intelligent administratio...
Antonio Martín, Carlos León, F&eacut...