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SIGUCCS
2000
ACM
14 years 1 days ago
Knowledgebase Integration with a 24-hour Help Desk
The University of Pittsburgh's Computing Services and Systems Development organization is focused on the needs of the faculty and student population, totaling nearly 40,000 u...
Jay Graham, Brian K. Hart
SIGUCCS
2000
ACM
14 years 1 days ago
Training... A Key to Better Help Desk Consultants
The quality of student consultants and their development through training and education are major factors in determining long-term effectiveness of university Help Desk. To hire a...
Anna Maria Perez, Andrea J. Moore
SIGUCCS
2000
ACM
14 years 1 days ago
Implementing LIES (Location Independent Email Service)
This paper will provide a useful guide to those schools that have not yet implemented IMAP and are considering doing so. With both the systems and user services perspectives, any ...
Pamela Vogel, John Spadaro
WWW
2010
ACM
14 years 23 hour ago
Towards natural question guided search
Web search is generally motivated by an information need. Since asking well-formulated questions is the fastest and the most natural way to obtain information for human beings, al...
Alexander Kotov, ChengXiang Zhai
ELPUB
2007
ACM
13 years 11 months ago
Towards an Ontology of ElPub/SciX: A Proposal
A proposal is presented for a standard ontology language defined as ElPub/SciX Ontology, based on the content of a web digital library of conference proceedings. This content, i.e...
Sely Maria de Souza Costa, Cláudio Gottscha...