The acceptability and effectiveness of an expert system is critically dependent on its user interface. Natural language could be a well-suited communicative medium; however, curre...
: This paper presents the results of a user study conducted in the framework of the Interactive Image Retrieval task at CLEF 2009. The main goal of our research is to understand th...
The importance of effective customer assistance technologies is imperative in today's online marketplace where users are oftentimes overwhelmed by the product choices availab...
John Doody, Edwin Costello, Lorraine McGinty, Barr...
Analyzing, structuring and organizing documented knowledge is an important aspect of knowledge management. In order to ease the access to text collections, in literature so-called...
While recommender systems tell users what items they might like, explanations of recommendations reveal why they might like them. Explanations provide many benefits, from improvi...