In this paper we depart from a set of simple assumptions regarding the behavior of a pool of customers associated with an enterprise’s contact center. We assume that the pool of...
The primary objective of document annotation in whatever form, manual or electronic is to allow those who may not have control to original document to provide personal view on inf...
This paper describes lessons learned in developing the linguistic, cognitive, emotional, and gestural models underlying virtual human behavior in a training application designed t...
Robert C. Hubal, Geoffrey A. Frank, Curry I. Guinn
The current situation in the Internet service provider market shows that Internet service providers (ISPs) are still struggling to find sustainable business models. The challenge ...
In this paper we propose the Merge framework, a general purpose programming model for heterogeneous multi-core systems. The Merge framework replaces current ad hoc approaches to p...
Michael D. Linderman, Jamison D. Collins, Hong Wan...