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WSC
2007
13 years 11 months ago
A model for contact center analysis and simulation
In this paper we depart from a set of simple assumptions regarding the behavior of a pool of customers associated with an enterprise’s contact center. We assume that the pool of...
Juan M. Huerta
CORR
2007
Springer
135views Education» more  CORR 2007»
13 years 9 months ago
AMIEDoT: An annotation model for document tracking and recommendation service
The primary objective of document annotation in whatever form, manual or electronic is to allow those who may not have control to original document to provide personal view on inf...
Charles A. Robert
IUI
2003
ACM
14 years 2 months ago
Lessons learned in modeling schizophrenic and depressed responsive virtual humans for training
This paper describes lessons learned in developing the linguistic, cognitive, emotional, and gestural models underlying virtual human behavior in a training application designed t...
Robert C. Hubal, Geoffrey A. Frank, Curry I. Guinn
WECWIS
2002
IEEE
130views ECommerce» more  WECWIS 2002»
14 years 2 months ago
Dynamic Netvalue Analyzer - A Pricing Plan Modeling Tool for ISPs Using Actual Network Usage Data
The current situation in the Internet service provider market shows that Internet service providers (ISPs) are still struggling to find sustainable business models. The challenge ...
Jörn Altmann, Lee Rhodes
ASPLOS
2008
ACM
13 years 11 months ago
Merge: a programming model for heterogeneous multi-core systems
In this paper we propose the Merge framework, a general purpose programming model for heterogeneous multi-core systems. The Merge framework replaces current ad hoc approaches to p...
Michael D. Linderman, Jamison D. Collins, Hong Wan...