The Broadcast News Editor (BNE) and Broadcast News Navigator (BNN) are fully implemented systems that exploit integrated image, speech, and language processing to support intellig...
Short Messaging Service (SMS) based mobile information services have become increasingly common around the world, especially in emerging regions among users with low-end mobile de...
Jay Chen, Lakshminarayanan Subramanian, Eric A. Br...
In order to support co-located collaboration, many researchers are now investigating how to effectively augment tabletops with electronic displays. As far back as 1988, orientatio...
Russell Kruger, M. Sheelagh T. Carpendale, Stacey ...
In this paper we depart from a set of simple assumptions regarding the behavior of a pool of customers associated with an enterprise’s contact center. We assume that the pool of...
In recent years, the KDD process has been advocated to be an iterative and interactive process. It is seldom the case that a user is able to answer immediately with a single query...
Arianna Gallo, Roberto Esposito, Rosa Meo, Marco B...