In location-based services, it is common for a user to issue a query based on his/her current position. One such example is "find the available cabs within two miles of my cu...
When a novice needs help, often the best solution is to find a human expert who is capable of answering the novice’s questions. But often, novices have difficulty characterizing...
An evaluation of earcons was carried out to see whether they are an effective means of communicating information in sound. An initial experiment showed that earcons were better th...
Stephen A. Brewster, Peter C. Wright, Alistair D. ...
-- Searching for medical information on the Web is popular and important. However, medical search has its own unique requirements that are poorly handled by existing medical Web se...
In this paper we depart from a set of simple assumptions regarding the behavior of a pool of customers associated with an enterprise’s contact center. We assume that the pool of...