While earlier work provided a partial view of users’ preferences about manuals, for most users in most work contexts the important question remains open: What do users want in d...
Abstract. We have explored the role of user modelling in live help systems for e-commerce web sites. There are several potential benefits with user modelling in this context: 1) H...
End-user service composition is a promising way to ensure flexible, quick and personalized information provision and utilization, and consequently to better cope with spontaneous ...
Web search engines have become the primary method of accessing information on the web. Billions of queries are submitted to major web search engines, reflecting a wide range of in...
User modeling for information retrieval has mostly been studied to improve the effectiveness of information access in centralized repositories. In this paper we explore user model...