This paper describes the research and development of a methodology to identify the type of information required by the service advisor (CSA) within customer contact centre (CCC) e...
S. Shah, Rajkumar Roy, Ashutosh Tiwari, Basim Maje...
Business Continuity Management (BCM) is a process to manage risks, emergencies, and recovery plans of an organization during a crisis. It results in a document called Business Cont...
Agility, speed and flexibility in production networks are required in today's global competition in the flat world. The accuracy of order date delivery promises is a key elem...
Juhani Heilala, Jari Montonen, Arttu Salmela, Pasi...
SAT-based bounded verification of annotated code consists of translating the code together with the annotations to a propositional formula, and analyzing the formula for specifica...
To develop efficient algorithms for the reachability analysis of timed automata, a promising approach is to use binary decision diagrams (BDDs) as data structure for the representa...