Cell phone interfaces are now ubiquitous. In this paper, we describe concepts to support the analysis of cell phone menu hierarchies. We present an empirical study of user perform...
Robert St. Amant, Thomas E. Horton, Frank E. Ritte...
Fast and accurate fault detection is becoming an essential component of management software for mission critical systems. A good fault detector makes possible to initiate repair a...
The increasing availability of electronic communication data, such as that arising from e-mail exchange, presents social and information scientists with new possibilities for char...
R. Dean Malmgren, Jake M. Hofman, Luis A. N. Amara...
This paper presents an approach for investigating in a predictive way potential disruptive effects of interruptions on task performance in a multitasking environment. The approach...
Philippe A. Palanque, Marco Winckler, Jean-Fran&cc...
This paper uncovers a new phenomenon in web search that we call domain bias — a user’s propensity to believe that a page is more relevant just because it comes from a particul...
Samuel Ieong, Nina Mishra, Eldar Sadikov, Li Zhang