: E-Learning offers the advantage of interactivity: an E-Learning system can adapt the learning materials to suit the learner’s personality and his goals, and it can react to the...
Empirical studies of software defects rely on links between bug databases and program code repositories. This linkage is typically based on bug-fixes identified in developer-enter...
Adrian Bachmann, Christian Bird, Foyzur Rahman, Pr...
Analysis and design patterns are well established as a convenient and reusable way to build high-quality object-oriented software. Patterns combine experience and good practices t...
Due to their capability for expressing semantics and relationships among data objects, semi-structured documents have become a common way of representing domain knowledge. Compari...
Henry Tan, Tharam S. Dillon, Fedja Hadzic, Elizabe...
In this paper we depart from a set of simple assumptions regarding the behavior of a pool of customers associated with an enterprise’s contact center. We assume that the pool of...